Reelo — Support

Contact us: annafae434r534t@gmail.com. We usually reply within 2 business days. Please include the User ID from Profile so we can find your credits.

Restore purchases

Open the App → Profile → Restore Purchases. Use the same Apple ID you bought with.

Cancel a subscription

iPhone Settings → your name → Subscriptions → Reelo → Cancel Subscription. Cancel at least 24 hours before the renewal date.

Credits

Your weekly subscription adds credits every week; unused subscription credits do not carry over. Credit packs bought separately do not expire and can be used while your subscription is active. Subscription credits are used first. Every generation shows its price in credits before you tap Generate.

A generation failed

Credits for failed generations are returned automatically. If they were not, write to us with the User ID and the time of the attempt.

Report a result

Tap Report on the result screen, or write to us with the User ID and the time of the generation.

Delete your data

Results are stored on your device: delete them in the App or delete the App. To delete data linked to your anonymous identifier on our side, write to us with the User ID from Profile.